When I think about learning to apologize, I think about my parents bringing my attention to someone I’d wronged in some way and reminding me to say I was sorry as they stood watching. It seems such a simple thing: to acknowledge that we have (perhaps inadvertently)...
When Your CEO and President (or any two colleagues) don’t get along, it can leave other colleagues feeling caught in the middle and the business held hostage to their disagreements. Over the past several months we’ve come across several clients where two senior...
Soft skills make the biggest difference in the workplace. Employers seek them, co-workers love those who have them, and leaders know they are the difference between being effective and not. So what are they? Simply said, soft skills are qualities that do not depend...
All business involves people – human beings. The way these human beings interact to get things done is through speech, through communication. Unlike communication with a computer, where you simply put a message “in” and assuming you’ve used the correct formula, you...
Top Ten Tell-tale Signs of Poor Office Communication (a.k.a. when to call the Communications Coach!) When is it time for a Communications Coach? Communication is the key to an efficient and productive workplace. Every workplace involves getting people to do things,...
Cooling Our Jets in Communication: Responding Rather than Reacting Last month we took a look at how we can effectively communicate with a colleague who’s defensive. This month we turn the tables and look at ourselves – when we’re feeling pushed upon by the way...
The Art of Complaining: How Complaints Can be Good for Business We often don't get our way at work. Someone says something we don't like... The project goes a way we don't agree with... Decisions are made that impact employees that they think aren't in their best...