Office Communication

How to Apologize in Business

How to Apologize in Business

When I think about learning to apologize, I think about my parents bringing my attention to someone I’d wronged in some way and reminding me to say I was sorry as they stood watching. It seems such a simple thing: to acknowledge that we have (perhaps inadvertently)...

What are Soft Skills?

What are Soft Skills?

Soft skills make the biggest difference in the workplace.  Employers seek them, co-workers love those who have them, and leaders know they are the difference between being effective and not.  So what are they? Simply said, soft skills are qualities that do not depend...

Top Five Communication Mistakes to Avoid

Top Five Communication Mistakes to Avoid

All business involves people – human beings.  The way these human beings interact to get things done is through speech, through communication.  Unlike communication with a computer, where you simply put a message “in” and assuming you’ve used the correct formula, you...