Leaders are constantly providing feedback to their employees. It’s a basic characteristic of leadership, yet one that is often handled awkwardly. Janice, a newly-minted department head, rose through the ranks by being very good at what she does (her expertise is...
Office Communication
Could Off-Sites Be Your New “Office?”
A few weeks ago the Wall Street Journal ran a story titled, “The Off-Site is the New Return to the Office.” The author looked at ways that leaders at various businesses across many industries are re-thinking “off-site meetings” as a way to get people back to working...
Are You Harboring Stealth Expectations?
By Rachel Verlik, PCC. Imagine this. You have had a conversation with your boss about your career interests, and you are both on the same page that you are ready for additional responsibilities. While you haven’t articulated a timeline or what those responsibilities...
The Consequences of Giving Advice
By Roberto Giannicola, PCC. (An excerpt from my upcoming book “You’ve Got Algorithm, But Can You Dance? – Learn how to lead with heart and empathy.”) There is one stumbling block that all managers and teachers share when developing their teams and creating autonomy:...
Be a High-Trust Leader: Three Elements of Trust
Yes, to build a successful business you need a compelling vision, a quality product or service, a marketing plan, access to capital, and more. The glue that holds this universe together however, is trust. Trust is what allows people to work together toward a common,...
Assertiveness: a Misunderstood Strength
By Nick Tubach, MBA PCC. Being assertive is just an expression of your worth and, in the context of leadership, can help you create a collaborative and inquisitive team dynamic. Uncovering the “what ifs” often lead to positive and sometimes transformational change....
Having a Crucial Conversation: Then What Happens?
Tonya had a difficult conversation with Alison late last week about the research she’d failed to do for their team marketing project. Tonya had been stressed out, but she felt ready. Employing various aspects of one of Arden Coaching’s favorite books, Crucial...
Leadership: 3 Ways to Build Trust
When it comes to great leadership, much of what is known and talked about depends upon trust. From building high performance teams and inspiring employees to having difficult conversations, trust is the foundation upon which success in managing and leading others is...
Effective Organizations Require Psychological Safety
Connor, the VP of Human Resources at a busy financial services firm, saw trouble brewing. After several years of steady business, the firm was growing at a rapid pace. Connor made many new hires over the past 18 months, and increasingly, there were issues between the...
Communication Skills: “Point People” Need “Story People” Too
You know you are speaking with “Point People” when their preferred communication style is to cut to the chase. They get impatient with the backstory and explanations that build to a conclusion or recommendation — the bottom line is what’s most important to Point...