Leadership

Managing Up

Managing Up

By Sandra M. Martínez, PhD, PCC.  It is well understood that our immediate boss has the most to do with our job satisfaction. They influence our experience on the job by establishing the tone and frequency of communication, defining our role and responsibilities (or...

What’s Not Being Said

What’s Not Being Said

By Peter James, PhD, MBA, PCC. When someone utters the word "communication" in the business environment, what usually comes to everyone's mind is that of speaking. And as leaders, we find it necessary to talk as much as possible in order to ensure that our messages...